Helping Hands Systems — Web Development Privacy Policy

This Privacy Policy explains how we collect, use, and share information when you visit the Site, contact us, or engage us for web design/development and related services (the "Services"). If you have a separate written agreement with us (e.g., a Statement of Work or Master Services Agreement), that agreement controls to the extent it conflicts with this Policy.

1) Contact

2) Information we collect

We collect information directly from you, automatically via the Site, and from third parties you authorize.

A. Information you provide

• Contact and business details: name, email, phone, company, role
• Project details: goals, brand assets, copy, images, design preferences, technical requirements, CMS/hosting credentials you choose to share
• Content and files: documents, images, videos, and other materials you upload for use on your website
• Communications: emails, chat, SMS, call recordings or transcripts where permitted by law and disclosed at collection
• Billing: plan selection, invoices, payment status (payment card details are processed by our payment processor, not stored by us)

B. Information collected automatically (when you visit the Site)

• Usage and device data: IP address, general location, device identifiers, browser type, pages viewed, time on page, referring/exit URLs, and interactions with forms and emails
• Cookies and similar tech: used for authentication, analytics, personalization, and (if enabled) advertising measurement (see Cookies below)

C. Information from third parties

• Lead sources and referrals (ads platforms, partners)
• Service providers (analytics, communications, payment processors, CRM)
• Your platforms you authorize (e.g., CMS, hosting, analytics) so we can support your project

We do not intentionally collect sensitive personal information via the Site. Please avoid uploading unnecessary sensitive data.

3) How we use information

• Provide and improve the Services: discovery, proposals, design, development, testing, launch, maintenance, analytics, security
• Communications: respond to inquiries, send project updates, appointment reminders, and administrative notices
• Subscriptions and billing: manage plans (Starter/Standard/Professional/Custom), invoices, and payments
• Marketing (optional): send newsletters or promos if you opt in; you can opt out anytime
• AI‑assisted workflows: use vetted AI tools to draft copy, generate components, summarize requirements, or troubleshoot code; we do not make solely automated decisions with legal or similarly significant effects
• Safety, compliance, and enforcement: prevent fraud/abuse, comply with law, and enforce agreements

Legal bases depend on your region and may include performance of a contract, legitimate interests, consent, and legal obligations.

4) When we act as processor (client end‑user data)

If, during maintenance or support, we access your website's end‑user data (e.g., contact form submissions, ecommerce orders, analytics logs), we act as your processor and process such data only under your instructions to provide the Services. Upon request, we can provide or sign a Data Processing Addendum (DPA). You are responsible for having a proper legal basis to collect and share such data with us, and for your own public‑facing privacy notices.

5) Sharing information

We share personal information with:

• Service providers/processors (hosting, analytics, email/SMS/voice, CRM, project management, payment processing, cloud storage, AI tooling) under contracts limiting their use
• Business partners/subcontractors strictly as needed to deliver your project (e.g., specialists for integrations, accessibility reviews, SEO audits)
• Legal/compliance recipients (to comply with law or protect rights), and business transfers (e.g., merger) with appropriate safeguards

We do not sell personal information. Some jurisdictions treat targeted advertising/analytics as a "sale" or "share"; if those tools are enabled, you may opt out as described below.

6) Cookies and similar technologies

We use cookies/pixels for:

• Essential (security, session, preferences)
• Analytics (understanding usage to improve the Site)
• Advertising measurement (if enabled)

You can control cookies through browser settings and, where required, a consent banner. Some features may not function without certain cookies.

7) International transfers

We may process information in the United States and other countries. Where required, we use mechanisms like Standard Contractual Clauses to protect data transferred internationally.

8) Security

We use reasonable technical and organizational measures appropriate to the risk. No method is 100% secure.

9) Retention

We keep information as long as necessary for the purposes above (for leads typically up to 36 months after last interaction) unless a longer/shorter period is required by law or agreed in a contract.

10) Your rights and choices

Depending on your location, you may request access, correction, deletion, portability, restriction, or objection to certain processing, and you may opt out of marketing. Contact info@helpinghandsystems.com. We may request verification information.

11) Children

The Site is not directed to children under 13 (or the age set by local law). If you believe a child provided information, contact us for deletion.

12) Changes

We may update this Policy; the updated version will include a new effective date. Material changes will be reasonably highlighted.

13) Contact